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Privacy Policy

At Webfinity, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our broadband internet, mobile, or other services (collectively, the “Services”). By using our Services, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide, maintain, and improve our Services. The types of information we collect include:

a. Personal Information

  • Account Information: When you sign up for our Services, we may collect your name, email address, phone number, billing address, payment information (e.g., credit card numbers), and other identifiers necessary to establish and manage your account.
  • Contact Information: Information you provide when contacting customer support, such as your name, email, or phone number.
  • Service Usage Information: Details about your use of our Services, including data usage amounts, types of services used (e.g., broadband or mobile), and device identifiers.

b. Automatically Collected Information

  • Device and Network Information: We collect information such as your IP address, browser type, device type, operating system, and internet service provider details when you access our Services.
  • Usage Data: We may collect data about the websites you visit, apps you use, or content you access through our Services, but we do not track or store this information to create individual user profiles.
  • Location Data: If you use our mobile services and provide consent, we may collect general location data to improve service delivery. You can disable location services in your device settings at any time.

c. Cookies and Tracking Technologies

  • We use cookies, web beacons, and similar technologies to enhance your experience, monitor service performance, and deliver relevant content. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy (available upon request).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Maintain Services: To deliver internet and mobile services, process payments, and manage your account.
  • To Improve Services: To analyze usage patterns and optimize network performance.
  • To Communicate: To respond to your inquiries, provide customer support, and send service-related updates (e.g., billing notifications or outage alerts).
  • For Security: To detect and prevent cyber threats, fraud, or unauthorized access to our network.
  • For Legal Compliance: To comply with applicable laws, regulations, or legal requests from authorities.

We do not track the websites you visit or apps you use through your broadband connection to build individual profiles, and we do not sell this information to third parties.

3. How We Share Your Information

We may share your information in the following circumstances:

  • With Service Providers: We work with third-party providers (e.g., payment processors, network maintenance vendors) who process your data on our behalf. These providers are bound by contracts to protect your information and use it only for the purposes we specify.
  • For Legal Reasons: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or law enforcement requests.
  • In Business Transfers: If Webfinity is involved in a merger, acquisition, or sale of assets, your personal data may be transferred, and we will notify you before such a transfer occurs.
  • With Consent: We may share your information with third parties if you provide explicit consent.

We do not sell your personal information or location data to third parties for marketing purposes.

4. Your Privacy Choices

You have control over your personal information:

  • Opt-Out of Marketing: You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails.
  • Manage Cookies: Adjust your browser settings to refuse cookies or alert you when cookies are sent. Note that disabling cookies may affect the functionality of some Services.
  • Access and Correct Data: You can request access to, correction of, or deletion of your personal information by contacting us at [insert contact email] or visiting [insert privacy portal URL]. We may require identity verification to process such requests.
  • Location Data: You can enable or disable location services for our mobile Services through your device settings.

5. Data Security

We implement reasonable measures to protect your personal information, including encryption, firewalls, and multi-factor authentication. However, no method of internet transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, internet service logs may be retained for up to 6 months, in accordance with applicable regulations, before being securely deleted.

7. Your Data Protection Rights

Depending on your location, you may have additional rights under laws such as the CCPA or GDPR:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Opt-Out of Sale/Sharing: We do not sell your personal data, but you can opt out of targeted advertising by adjusting your privacy settings at [insert privacy portal URL].
  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at [insert contact email] or call [insert phone number]. We will respond within the timeframes required by law (e.g., within 30 days for CCPA requests).

8. Children’s Privacy

Our Services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13 without verifiable parental consent, in compliance with the Children’s Online Privacy Protection Act (COPPA). If you believe we have collected information from a child under 13, please contact us immediately.

9. Third-Party Links and Services

Our Services may include links to third-party websites or applications. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before interacting with their services.

10. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the U.S. or other countries where our servers or service providers are located. We use standard contractual clauses or other mechanisms to ensure adequate protection for data transferred outside the European Economic Area (EEA).

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website or through other communication channels, such as email. Changes are effective upon publication unless otherwise stated.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us